Refund and Returns Policy

Hani Honey Company™ — Return & Refund Policy

At Hani Honey Company™, we are committed to providing you with the finest quality honey and bee products. Your satisfaction is important to us! Please review our return and refund policy below for a smooth experience.

Return Eligibility

Due to the nature of our products, we do not accept returns unless your order is received in one of the following conditions:

• Damaged upon arrival
• Missing items in your order
• Lost or not received (as determined by the carrier’s policy)

If you experience any of the above issues, please contact us immediately.

Return Window

Claims for damaged, missing, or lost orders must be submitted:

• Upon receipt of the order, or
• When the item is deemed lost by the carrier.

Timely notification helps us resolve your issue quickly!

Proof of Damage

For damaged items, we require:

• Clear photos of the product and packaging
• A description of the issue

Please email us with these details so we can assist you promptly.

Refund Method

Approved refunds will be processed back to your original payment method. Please allow a few business days for the transaction to reflect in your account, depending on your bank or payment provider.

Return Shipping Responsibility

Return shipping is not applicable as we do not require you to send the product back. However, proof of damage is required via email to process your refund.

Contact Information

For any return or refund inquiries, please contact us with your:

• Full Name
• Email Address
• Phone Number

Need help?

Call us at +1 772-320-9814 or Email us at support@hanihoneycompany.com for questions related to refunds and returns.